Postage & Returns
SHIPPING & RETURNS
Order before 2pm Monday - Friday, for guaranteed Same Day dispatch for ALL in stock products. Please see notice for pre-order items. This excludes public holidays.
First Class Signed For: 90 percent get there in 1 working day. But please allow for 2 working days. Signature required.
Second Class Signed For: Usually 2-3 working days. Signature Required.
Next Day Delivery: Next working day when ordered before 2pm. Tracked.
Free UK Shipping: Over £40 spend.
If you would like to return an item, you email us firstname.lastname@example.org
This must be within 14 days of receiving the goods. You must be able to provide your order number, delivery address or email used to make the return application. We offer a full refund on all unused, unopened items within 14 days. To begin the returns process, follow the link above and give a reason for returning the goods. You will then have another 14 days to return the goods to us. This type of return can only be accepted if the item is still in the plastic sealed wrapped it was delivered in.
If the items are being returned because they are faulty, please read below.
Although it is rare, items can get damaged in the post. If you believe you have received a faulty item then this must be reported immediately with a photo sent to email@example.com Each case will dealt with on an individual basis.
After this period, your item cannot be covered due to the sensitive nature of beauty items that can be easily damaged with improper care and attention.
Unfortunately, if you provide an incomplete or incorrect address, we cannot be held responsible if your item if they are not delivered. Please double check your delivery address before you place your order. If it is incorrect then please email firstname.lastname@example.org ASAP. If the item is not dispatched, we may be able to alter the order details. However if the order is dispatched, we can try to get in touch with the courier - but other than that there is little that we can do.
If your item goes missing then do let us know as soon as possible that you have not received it. Customs can sometimes delay delivery which is out of our control. If your item is not delivered within 14 days of the suspected delivery timeframe, we will launch an investigation into the disappearance of the goods. You will need to sign a legal letter declaring you have not received the item.
Please note that when items go missing (and it is proved that the item was not delivered to you,) you will only be entitled to a replacement order, not a refund. If any of the items are out of stock, we can then issue refunds for those particular items.
Failure to collect / Returned to us, due to incorrect address
If your post gets returned to us for any reason (that is not ours or the couriers fault) you may be held liable for a handling fee and postage charge. This will be used to send the goods back out to you. If you no longer want the goods, and wish to cancel your order after it has had a failed postage attempt - a handling fee of £5 and minimum postage charge of £5 for UK and £10 for International will be deducted from your refund